Faq

Our online pharmacy adds either branded or generic medications in the catalog.

All the ordering procedure is described on our “How to Order” page. You are welcome to visit it and make an order following all the recommendations.

We do sell medications either with prescrption or over-the-counter. If you make up your mind to buy Rx product, you are welcome to send us your private prescription.

All the shipping rates are defined in the shipping cart. The fee doesn’t depend on destination. You may also get free shipping if you meet the following requirements: purchase for over $200 – Regular delivery for free, total of over $300 – express delivery for free.

Yes, we are. Our company is international service that’s why we ship medications to any corner of the world except for the most remote areas in Asia. You are welcome to address our customer care department to find out whether your country is in te shipping list or not.

We send all the parcels using discreet packages. We also do not put on any labels outside the parcel not to inform even a post office what there is inside the parcel.

If your pack is damaged or lost, you should address our customer care department. The manager will make you aware whether you are eligible to get a refund or reshipment.

At the right moment, ddhealthinfo.org ships medications through 2 options: Express Courier Service (5 – 9 days) and Regular Airmail service (14 – 21 days). The first option is trackable. The ID number is sent from the moment your order has been dispensed from our warehouse.

If you opted for Express Courier Service, you can track the status of your order using your ID number. If you chose regular airmail delivery, then it could take up to 30 days for your goods to be brought to the specified address. If you do not receive your products when your term has been already over, address your postal office. If they do not have your parcel, please, address our customer care department. They will try to cope with the problems appeared.

Our online pharmacy accepts the following credit cards: Visa, MasterCard, Diners Club, Discover, AMEX, JCB. You may also submit an order by paying with E-Checks.

Only express delivery is trackable. If tracking is unavailable, you are welcome to address customer care service only when the max term is over. Regular delivery takes max 30 days, express – max 14 days.